Returns & Exchanges
At Finalmouse, we strive to ensure our community is satisfied with their professional-grade peripherals. If your hardware is defective or does not meet your performance expectations, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.
Prepare Hardware
Place the product in its original collector's packaging, ensuring all accessory weights, cables, and documentation are included to avoid restocking fees.
Secure Shipping
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for verification.
Inspection and Refund
Once our technicians verify the condition of the device, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing